This document shows the general flow a customer will go through when submitting a claim for reimbursement.
On this screen, you will be able to start the claims process by by selecting “Pay Provider” or “Reimburse Myself” in the upper right hand corner. For Truemed’s specific purposes, utilize the “Reimburse Myself” method.
The first step in the process is entering the service date. This needs to align with the date on the receipt the customer will be submitting and needs to be dated within the active range of a Letter of Medical Necessity.
The next step includes documenting the reimbursement amount, who the service is for, selecting a service type, and providing vendor information. In addition, Optum provides an optional description section to provide clarity around the purchase.
Service Types
These are the multiple options listed under the “Healthcare Related” category. Please select the category that best describes the product or service you would like reimbursed.
| Acupuncture | Allergy Treatment | Ambulance Services | Anesthesia |
|---|---|---|---|
| Chiropractic Care | Dermatology | Diabetics Supply | Diagnostic Procedures |
| Durable Medical Equipment | Emergency Room Care | Obstetrical Expense | Occupational Therapy |
| Office Visit (medical) | Orthopedic Shoes or Supplies | Orthotic Supplies | Other-Medicine |
| Outpatient Surgery | Over-the-Counter Expenses | Pediatrics | Physical Exam |
| Physical Therapy | Podiatry | Prescription-Mail Order | Prescription Drugs |
| Prosthesis | Smoking Cessation Material or Program | Speech Therapy |
The final step involves uploading the receipt from the purchase and the Letter of Medical Necessity.