Manual Capture & Shopify Integration Guide

Overview

This document explains how manual capture works with our Shopify integration, with special focus on the unique aspects of Truemed orders.

Support article

Recommended Flow Implementation

To properly implement manual capture for Truemed orders we recommend creating a unique Shopify flow specific for Truemed order if you would still like to capture orders “automatically” even with manual capture enabled.

Truemed Capture Flow Example (1).flow

Attached is an example Shopify flow that can be imported into the flows app to handle this situation. Save the script as a .flow file (not TXT) and this can be imported, otherwise here is a screenshot of the flow.

<aside> Note: All fulfillment flows are unique. While we've attached an example Shopify flow for reference, you should test thoroughly in your specific environment to ensure proper functioning.

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Understanding Truemed Orders

Truemed orders differ from standard Shopify orders in several important ways:

• Orders remain in a "Pending" state until a Letter of Medical Necessity (LMN) is issued
• Status updates can be delayed, taking a few hours to transition to "Paid" status
• Standard capture flows may miss these orders due to their unique state transitions

Manual Capture Process

Here's how the manual capture process works with our Shopify integration:

Manual capture can be confirmed that is enabled in Shopify settings → payments → Payment capture method

1. Order Creation