Welcome to TrueMed!
We’re thrilled to be partnering with you all and are excited to be offering your qualified customer base the ability to spend with their Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
We are confident that this versatile and beneficial payment option will drive meaningful value for your customers, and are here to ensure we’re driving value for both you and your customer base.
Below, we will walk you through the steps that both you and your customers will take to start using HSA/FSA dollars with your business.
In order to start offering HSA/FSA reimbursement to your customers, you will login to your Truemed portal, and there you will see your unique qualification link to give to your customers.
The "Qualifications" section of your dashboard will be your source of truth for who has taken the health survey, who is awaiting their LMN, and who has successfully received one.
You can share this link with any of your customers who are interested in HSA/FSA reimbursement. Your customers will go through a brief intake form and if approved, will receive their Letter of Medical Necessity (which is valid for 12 months). Our licensed provider partners review their forms, and if they qualify, send them their letter. We also send your customer instructions from us on how to submit to their HSA/FSA providers for reimbursement.
For tips on how to best share your link with your customers, check out the Marketing Playbook.
See a customer intake form (the form your link takes them through)
Your customers will continue to pay for your services with their normal credit/debit cards, then will use their Letter of Medical Necessity (which they got from going through the steps in your unique link) to reimburse themselves with their HSA/FSA administrators. Here you can see specific instructions for how to get reimbursed.